Frequently Asked Questions
What is required to place a graphic design/print order?
To start an order, a down payment is required. 50% of the total balance is required to begin the process.
How is a logo designed?
A logo can be designed in a number of ways:
What is the usual turn around for a graphic job?
Basic graphic design jobs will take between 3-14 days to complete (depending on the back log). You will be told what type of time to expect. To keep time periods as short as possible please make sure to answer all emails in a timely manner concerning feedback on your graphic proofs.
How long will it take to recieve my printed items?
Printed items have a time period between 7- 10 business days
OOPS! I changed my mind/ I didn't catch something that I didn't want printed/ there was a typo that I didnt catch!
There is NO refund due to changing your mind, missing an error once the proof has been approved by you. Once the item goes to print THERE IS NO TURNING BACK. If you need to reprint, there will be a reprint fee of atleast 50% of the original item price. Sometimes it may be a little less or more, in some cases full price; just depends on the item.
Will you make a design first before I pay for anything so I can see if i want it?
No. A down payment must be paid FIRST. The downpayment is payment for my time as I work to make you your design.
Do you have payment plans?
If you are trying to get items for your business and you need to pay in increments, a payment schedule can be set for no longer than 6 months. You must pay monthly to keep the plan going. A fee may be attached to maintain the payment plan. No design will be started until half of the amount for the job is given and no printed/ digital download will be given until the balance is paid in full.
Can I book an appointment/ consultation?
Yes, give us a call at 901-244-2941. Or you can fill out your information on the CONTACT page and we will contact you as soon as possible.
What are methods to reach you?
Contact During Our Office Hours:
How do I order a knitted item?
Contact via the contact page, on "The Yarn Diva" facebook/IG pages or go to the Yarn diva Store on etsy at www.etsy.com/store/theyarndiva
Can I book you to take pictures for an event?
Yes you can go to the PHOTO PACKAGE tab and see pricing to see our package deals. If you do not desire a package, that is fine as well! Just give us a call at 901-244-2941 to book a consultation.
What all does your company do?
We cover all aspects of business branding:
I am a company that does another type of business, I want to represent your services and barter commissions via third party without the client knowing. That's cool correct?
NO. In order to provide quality to our clients, it must be understood TM Graphics may need to speak to your client PERSONALLY to fine tune some details. We prefer the personal approach over emails and texts being sent by another person to avoid misinformation and / or lack of exact information needed. Additionally, we have our own fees set up and we do not allow other parties to negotiate our pricing.
I am a company that does my own designs, I only desire printing services, is this possible?
Of course! TM Graphics works with a host of graphic designers and event planners who simply love the quality of our products and print through us! Give us a call and we can discuss how we can help!